1. General Provisions
The Quality Director is classified as a senior management position and is appointed by the CEO. In their activities, they are guided by legislation, ISO standards, internal company regulations, and this job description. The primary objective of the position is to establish, implement, and develop a quality management system, ensure compliance of products, services, and processes with established requirements, and enhance customer satisfaction and business process efficiency.
The Quality Director reports directly to the CEO and is part of the company's management team. They oversee the quality department, laboratory, certification specialists, internal auditors, and production unit controllers. In the absence of the Quality Director, their duties are performed by an appointed deputy.
2. Qualification Requirements
The Quality Director must hold a higher education degree in a technical or management field and have at least 5 years of experience in quality management, including a minimum of 3 years in leadership positions. In-depth knowledge of ISO 9001, ISO 22000, ISO 14001, BRC, HACCP standards, risk management principles, and process approaches is required. The Quality Director should be familiar with modern data analysis methods, statistical control, and methodologies such as Lean, Six Sigma, 5S, and FMEA. Skills in team leadership, negotiation, and the development and implementation of policies and procedures are necessary. Proficiency in English and experience with ERP systems are advantageous.
3. Job Responsibilities
3.1. Develop, implement, and maintain the quality management system (QMS) in accordance with the company's strategy and international standards.
3.2. Establish quality policies and ensure their implementation at all levels of the organization.
3.3. Organize and conduct internal process audits, analyze non-conformities, and develop corrective actions.
3.4. Coordinate certification and inspection processes, and interact with external auditors and certification bodies.
3.5. Develop standards, instructions, regulations, and procedures that impact product and service quality.
3.6. Oversee risk management, customer complaints, and deviations.
3.7. Ensure timely investigation of the causes of defects, faults, and claims.
3.8. Organize training for employees on quality principles and a culture of continuous improvement.
3.9. Monitor the accuracy of record-keeping, documentation, and reporting related to the QMS.
3.10. Implement digital tools for monitoring and analyzing quality metrics.
4. Rights
4.1. Request necessary information from all departments to assess the state of quality.
4.2. Suspend production, delivery, or sale of products that do not meet standards or contractual requirements.
4.3. Propose changes to technological processes if they affect quality metrics.
4.4. Represent the company in interactions with external auditors, clients, and government agencies.
4.5. Require employees to adhere to approved standards, instructions, and procedures.
4.6. Participate in strategic meetings and propose measures to improve process efficiency and reduce costs.
5. Functions and Tasks
5.1. Establish and develop a quality management system integrated into the overall enterprise management system.
5.2. Ensure the company's activities comply with ISO and BRC certification requirements.
5.3. Enhance customer satisfaction through consistent product and service quality.
5.4. Ensure unified approaches to monitoring, analyzing, and improving processes.
5.5. Reduce defect rates and losses, and increase productivity and efficiency.
5.6. Organize data collection, KPI analysis, and management reporting.
5.7. Foster a quality culture at all levels of the organization, engaging personnel in the improvement process.
5.8. Maintain interactions with suppliers and contractors regarding the assessment and audit of their quality.
6. Position Interactions
The Quality Director interacts with:
— the CEO regarding strategy, priorities, and reporting;
— the production manager regarding control of technological processes and defect reduction;
— the procurement department regarding supplier assessment and audits;
— the sales and customer service department regarding complaint management;
— the finance department regarding cost analysis related to quality and the economic impact of improvements;
— the HR department regarding employee training on quality standards;
— the IT department regarding the implementation of digital monitoring and reporting tools.
7. Responsibilities
7.1. For non-compliance of products, services, or processes with established requirements.
7.2. For untimely or inadequate performance of control and audit duties.
7.3. For ineffective use of resources allocated for quality assurance.
7.4. For violations of confidentiality policies and providing inaccurate data in reports.
7.5. For non-compliance with occupational safety, environmental, and security requirements within their competence.
7.6. For actions or decisions that lead to reputational damage to the company or customer losses.
7.7. For failure to comply with internal company standards and international certification requirements.