Version dated August 19, 2026
This document sets out the general terms of availability and support; an individual agreement or plan may establish different metrics.
1. Availability
For paid production services, the target availability level is 99.5% per calendar month, unless otherwise specified in the order.
2. Exclusions
Scheduled maintenance, circumstances beyond OpenBox's reasonable control, client actions, external networks and providers, as well as suspension due to a breach of the terms or a security threat, are not included.
3. Support
Requests are accepted around the clock through electronic channels. Priority and response time depend on the impact of the incident and the plan terms; response time does not always mean the time required for full resolution.
4. Maintenance
Where possible, scheduled maintenance is performed during periods of minimal load. Clients are notified in advance of significant maintenance by an available means.
5. Compensation
If the agreement provides for service credits, a request must be submitted within 30 days after the relevant month, specifying the affected service and period.
Contact: info@openbox.ooo